UK General Insurance Limited
Other firms included in this report None
Period covered in this report 01 October 2016 to 31 March 2017
Brands/trading names covered Benefits Alliance, Guardstone, Guardstone Insurance, Mortice Landlords Insurance, Online Underwriting, Primary General Insurance, Primary General Online, Primary Insurance, Primary Social Housing Insurance, Primary Travel Insurance, Spectrum Commercial, Spectrum Commercial Line, TravelPlan Direct, UK General, WeddingPlan
Number of complaints opened by volume of business
Intermediation (01/10/16 to 31/03/2017) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and Credit Cards - - - - - - -
Home Finance - - - - - - -
Insurance and Pure Protection 0.89 2359 2226 7% 90% 57% information, sums/charges or product performance
Decumulation and Pensions - - - - - - -
Investments - - - - - - -
Credit Related - - - - - - -