To support the delivery UK General’s product Strategy for all products in the range to ensure we deliver the required return on capital to our insurer partners within the risk framework for this business. The Product Manager will consider consumers in all aspects of activities undertaken to ensure they are at the heart of what we do, they are treated fairly, products/services are appropriate for their needs and offer value for money.

Main activities and tasks

Strategic Focus

  • Support the development and implementation of the Function’s strategies in support of the Company’s strategy and objectives.
  • To assist with development and execution of a product strategy which ensures we deliver the required return to insurer partners and meets customers needs within our risk framework
  • Maintain an awareness and understanding of external market developments and activity relevant to the Products Function
  • Preparing product and conduct overviews for inclusion in monthly Board reporting

Performance Focus

  • Assist with developing and managing the product review schedule. Take into account size of account, performance, value measures and documentation available to support the product
  • Lead product reviews to deliver a strategy by each product
  • Identify opportunities for new Product Development and present initial proposals to the appropriate Committee
  • Project manage stakeholders as part of the project review/new product development process to ensure input is gathered from across the business
  • Produce market analyses and consider opportunities for all distribution methods at our disposal including B2C
  • Consider sources of customer feedback that can utilised within the review/development proposal and assist with the development and delivery of a Customer Insight Strategy
  • Produce product review/product development proposal documents and present findings and recommendations to the appropriate committee ensuring all regulatory and conduct elements have been considered and addressed
  • Ensure signoff is gained in accordance with the Company Product Governance Policy and Products Policy review and Development Handbook
  • Development and maintenance of product templates and baselines for each product which can be incorporated within the underwriting guides
  • Implement agreed recommendations through approved distribution channels and deliver supporting documents to the Underwriting, Claims and BDM team.
  • To provide training to the BDMs and underwriters on product changes
  • Support ad-hoc developments/reviews as required
  • Proactively gain an understanding of regulatory/compliance developments. Prepare impact analyses for the Product and Underwriting functions and support the implementation of any requirements/recommendations

Required skills and experience

Customer Focus

  • Ensure that our customers are treated in accordance with the principles of Treating Customers Fairly
  • Act in accordance with the Company’s values with both internal and external customers to facilitate continued and improved company reputation and success

Interpersonal Focus

  • Strong communications skills with the ability to build understanding and trust including the ability to do presentations and handle complex negotiations
  • Builds and maintains strong relationships with clients and colleagues
  • Effective team player
  • Actively develops self and others

Analytical Focus

  • Able to locate, identify and interpret relevant information and key issues
  • Able to identify problems and make effective decisions
  • An innovative and creative thinker
  •  Good attention to detail

Organisational focus

  • Strong verbal and written communication
  • Achieves targets and deadlines and able to prioritise
  • Proactive planner and able to manage own workload effectively
  • Good project management skills

Commitment Focus

  • Displays a positive can do attitude
  • Self starter – ability to work with minimum supervision
  • Thrives on achieving stretching goals
  • The ability to be flexible and work under pressure to tight deadlines

Governance Focus

  • Ensure all activities are carried out in compliance with all relevant regulatory and legal requirement and company policies
  • Remain vigilant to the potential opportunities for financial crime, fraud and money laundering and take actions appropriate to mitigate their likelihood and impact
  • Alert to potential regulatory and business risks within the department. Also ensure such risks are included in the Departmental Risk Management Programme and that action is taken to mitigate them
  • The personal data of customers, staff and other individuals must be handles lawfully and in accordance with the Data Protection Act 1998 and other legislation
  • Employees are also individually responsible for ensuring they comply with associated uk general policies and procedures

Required education and qualifications

  • Educated to degree standard or equivalent
  • A minimum of 5 years’ experience in a senior underwriting or product role that has included Legal Expenses
  • Experience gained within a B2C environment is desirable
  • Experience of developing or supporting a customer insight strategy
  • Good working knowledge of relevant insurance markets
  • Preferably ACII qualified or working towards

Reporting to

Head of Products

Closing date

16 Nov 2018

How to apply

To apply for this vacancy please email your CV and covering letter to

Alternatively, post your application to:

UK General Insurance Limited
Cast House, Old Mill Business Park
Gibraltar Island Road
Leeds LS10 1RJ