Business, Test & Support Analyst
This Analyst role will work across all business areas on requirements specification, product specification, testing of new products and functional system enhancements. The role will also provide support for management, analysis and where applicable resolution of ‘Business As Usual’ issues and queries.
Main activities and tasks
The use of formal methods to elicit requirements from various areas of the business and specify those business and user requirements in order to aid applications development, including but not limited to the design of transactional web sites, the design and specification of Insurance rating products including associated risk capture requirements.
Successfully facilitate business process and/or requirements gathering workshops for new products or changes to existing products. Identify and drive any identified opportunities for improved efficiency and business change.
Act as an interface between internal or external business stakeholders and their requirements and either internal or third party partner’s delivery of systems solutions in order to meet those requirements.
Develop test plans, scripts and undertake test execution. Manage defect logs internally or with 3rd party suppliers including reporting, assignment, prioritisation (in line with agreed standards), tracking and reporting. Retests of any fixes providing sign-off or remedial action recommendations.
Develop and maintain collaborative relationships with key partners such as IT, Project Managers, Business Analysts, Operational Teams and 3rd party software suppliers.
Liaises with the operational teams and IT to ensure that system changes are effectively developed in line with specifications, and tested and delivered according to agreed procedures. Supports business users where necessary post-implementation.
Undertake analysis of ‘live’ issues and obtain all necessary information to determine the cause of the issue. Ensure issues are logged and actively managed. Make recommendations and assist in prioritising issues, so that they can be appropriately addressed and resolved.
Develop a knowledgebase of issues, so that future ones can be addressed as quickly as possible and to assist with identifying any trends that may develop over time; so that root causes can be identified and appropriate actions put in place.
Ensures that the requirements of the groups Data Protection Policy, the principles of the General Data Protection Regulation and the requirements of Treating Customers Fairly are considered during systems and process specifications
Required skills and experience
- Demonstrable Business Analysis experience across full project lifecycle
- BCS accreditation or similar
- Strong analysis and problem solving abilities
- Analytical ability to break down complex problems with excellent problem solving skills
- Demonstrable ability to communicate complex matters both verbally and in writing
- Ability to create functional and rating specifications
- ISEB Foundation in Software Testing or similar accreditation
- Ability to design and run application test scripts
- Experience of working in a formal Project Management environment